Terms of Service

1. Agreement

By creating an account or using LeadScore ("Service"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service. LeadScore is operated by its owner ("we", "us", "our").

2. Service Description

LeadScore captures form submissions from websites via a script tag or API, scores them using AI, classifies leads, generates summaries and suggested replies, and routes notifications to email or Slack. The Service is provided "as is."

3. Accounts

You must provide accurate information when creating an account. You are responsible for maintaining the security of your Google account used to sign in. You must be at least 18 years old to use the Service.

4. Free Trial

New accounts receive a 5-day free trial with up to 50 submissions. No credit card is required. One trial per email address. After the trial expires, new form submissions are paused until you subscribe. Existing data remains accessible.

5. Billing and Subscriptions

Paid plans are billed monthly through our payment processor, Dodo Payments. Prices are listed on our pricing page: Pro ($19/month, 2 sites, 1,000 scored submissions per month), Agency ($49/month, 3 sites, 3,000 scored submissions per month). Scoring pauses when the monthly quota is reached and resumes at the next 30-day reset. Prices may change with 30 days notice. Subscriptions renew automatically. You may cancel at any time; access continues until the end of the billing period. Refunds are handled on a case-by-case basis.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Submit or process data you do not have the right to use
• Attempt to bypass rate limits, subscription limits, or access controls
• Reverse engineer, decompile, or disassemble any part of the Service
• Interfere with or disrupt the Service or its infrastructure
• Use the Service to send spam or unsolicited messages

7. Data and Ownership

You retain ownership of all data you submit through the Service, including form submissions and site configurations. We do not sell your data. We process your data only to provide the Service (scoring, notifications, storage). You grant us a limited license to process your data solely for providing the Service. Processor terms: our Data Processing Addendum and subprocessor list apply where you act as controller for leads collected on your sites. You are responsible for having a lawful basis and, where required, consent banners on your own websites.

8. AI-Generated Content

Lead scores, classifications, summaries, and suggested replies are generated by AI and are provided as recommendations only. We do not guarantee their accuracy, completeness, or suitability. You are responsible for reviewing AI outputs before acting on them.

9. Limitation of Liability

To the maximum extent permitted by law, LeadScore and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly. Our total liability for any claim is limited to the amount you paid us in the 12 months prior to the claim.

10. Service Availability

We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance, updates, or modifications that temporarily affect availability. We are not liable for downtime or data loss.

11. Termination

We may suspend or terminate your account if you violate these Terms. You may delete your account at any time self-serve in Settings → Privacy & data (erasure is immediate), or by contacting us. Upon termination, your data is deleted immediately via self-serve, or within 30 days for email requests.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service. Continued use after changes constitutes acceptance.

13. Contact

Questions about these Terms? Contact us at hello@leadscore.icu.